There's been an on-going issue where customers cannot receive the emails and support email responses from MiiveiArt. To make sure you continue to receive important emails, commission files and support-mail, please whitelist these emails in your email settings:
miiveiart@hotmail.com
miiveiart@gmail.com
kittyhanya@gmail.com
Here is a guide on how to whitelist emails for Gmail, Outlook, Yahoo, and more.